Refund Policy

Last updated: August 2026

Our Policy

If Focusly is not right for you, email us within 30 days of your purchase date and we will refund you in full. No questions asked — you do not need to explain why, and we will not try to talk you out of it.

How to Request a Refund

Email support@updates.focusly.app from the address you bought with, or use the contact form. Include your order number or licence key if you have it to hand; if you do not, your email address is enough to find the order. Refunds go back to the card you paid with and typically appear within five to ten business days, depending on your bank.

What Happens to Your Licence

Refunding cancels the licence key issued with that order, and the app returns to its unlicensed state on any Mac where it was activated. Your schedule, tasks and templates are stored on your Mac and are not touched — nothing is deleted, and your data stays where it has always been.

Exceptions

The 30-day window is the limit. After it we will still read your email and will still help if something has gone wrong, but a refund is at our discretion rather than guaranteed. We also reserve the right to decline where a purchase is fraudulent, or where licence keys have been resold or distributed.